Thursday, December 26, 2013

Amex and Jeffrey Wallace

For the last year I have been using (and paying for no doubt) the Amex card of Glenn H Cooper.
I think at the beginning of the year it was a fucked up way for me to feel like Glenn was taking care of me. I charged some of the bigger house expenses, Sara's Hawaii airline tickets, some big dinners out, and Netflix. Each month that I received the statement and it was addressed to him, my brain knew that I ultimately was responsible for the bill, and that I could afford these expenses, but my heart so badly wanted Glenn in my life still.
Today I was out shopping with Hollye, and I gave the gray card to the salesperson, and the card was not accepted...declined.
I had a MasterCard, which I used.
I quickly phoned customer service, and while I knew and gave his passwords the representative asked to speak to Mr Cooper. Uh well, "he is dead."
"Sorry to hear about your loss Mrs Cooper."
"Thank you. He died in January."
"Please hold on while we transfer you to another department."
There is a card in my name, but Glenn only really used his for business and traveling.
Jeffrey Wallace, the dept rep, introduced himself, expressed his condolences and proceeded to help me move Glenn's account into my name (successfully done, by the way, after 10 minutes).
When he told me that I was all set, and that I could continue to use Glenn's card until I received my card, now in my name only, I broke down and cried to Jeffrey.
I explained that this is the final name/account change, and I didn't realize how emotional it was going to be for me, how final it felt, and just how "on my own" I really am.
Thank you Jeffrey.

Going to run on the treadmill tomorrow, and do some ab work.

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